Frequently Asked Questions

How do I pay my invoice?

Click the 'Pay' button on your invoice card. You'll be redirected to a secure payment page powered by Mollie, where you can choose your preferred payment method.

Which payment methods are accepted?

We accept iDEAL, credit card (Visa, Mastercard, American Express), bank transfer (SEPA), Bancontact, and more. Available methods may vary depending on your location.

Is my payment secure?

Yes. All payments are processed by Mollie, a licensed European payment provider. Your payment details are never stored by Tibby. All transactions are encrypted end-to-end.

How do I get a receipt?

After your payment is confirmed, a receipt is automatically available on your invoice page. You can download it as a PDF at any time.

My payment link has expired. What do I do?

Payment links are valid for 72 hours. If yours has expired, click 'Activate payment now' on the invoice card. This resets the 72-hour window instantly, no need to request a new link.

Can I pay multiple invoices at once?

Yes. If you have multiple invoices from the same provider, you can select them and pay in a single checkout. Invoices from different providers are processed separately.

Do I need an account to pay?

No. You can pay any invoice directly from the link in your email without creating an account. An account is optional and gives you access to your full payment history and invoice archive.

How do I contact the person who sent me this invoice?

The sender's contact details are shown on the invoice itself. For general questions about the payment portal, email us at info@tibby.io.